Terms and Conditions

We do not accept change of mind returns. Please ensure you choose carefully before purchasing.
If your item arrives damaged or faulty, you must notify us within 24 hours of delivery with photos and a description of the issue.
If approved, we will offer a replacement, store credit or refund, depending on the nature of the fault.
If the damage or fault is due to the transport company or production process, we will issue a replacement.
If the fault is due to incorrect usage or installation and not related to production, we will not replace or refund the item.
Items must be returned in their original packaging and unused condition.

We currently ship within Australia only.
Orders currently in stock are processed within 3-5 business days, while pre-order options will have different lead times as specified in the product description.
Shipping costs vary depending on the product and location and will be calculated at checkout.
Once shipped, delivery times depend on the carrier and destination, typically 3-10 business days.
Livie Interiors is not responsible for delays caused by couriers, incorrect addresses, or failed deliveries.
If your order is lost or damaged during transit, please contact us, and we will assist in lodging a claim with the courier.

Our luminaires are covered by a 30-day warranty from the date of purchase.
The warranty does not cover misuse, accidental damage, improper installation, or modifications.
Products must be installed by a licensed electrician, and proof of installation may be required for warranty claims.
The use of non-compatible dimmers may damage the product and void the warranty.

We collect personal information such as name, address, email, and phone number to process orders and improve customer experience.
Your information is stored securely and will not be shared with third parties, except as required for payment processing, shipping, or legal obligations.
We do not store credit card details, and all payments are processed through secure third-party payment gateways.
By using our website, you consent to our collection and use of personal information in accordance with this policy.

Livie Interiors is not responsible for any damage, injury, or loss resulting from the use or installation of our products.
Our products are intended for indoor use unless otherwise specified.
While we strive to provide accurate product descriptions, colours and textures may vary slightly due to different screen settings and natural material variations.

Livie Interiors reserves the right to update these Terms & Conditions at any time.
All prices are in Australian Dollars (AUD) and include GST where applicable.
These Terms & Conditions are governed by Australian Consumer Law.
For any questions or concerns, please contact us at [Your Contact Email].

By purchasing from Livie Interiors, you acknowledge and agree to these Terms & Conditions.